Residents
Everything you need, in one place.
Your resident portal handles rent, maintenance, and documents 24/7.
Login
Already have portal access? Sign in to pay rent, set up automatic payments, submit a maintenance request, review your payment history, and find your lease documents.
Go to portal →New Resident
First time here? Request portal access using the email address on your lease and we'll send an activation link.
Sign up →Benefits
Once you've signed up, you can:
- View and pay your bills anytime, anywhere
- Set up an automatic payment
- Sign up for automatic reminder emails
- Review your payment history
- Submit and track maintenance requests
Convenience & security
Pay your rent in a few clicks, and set up recurring payments so a late fee is never something you have to think about.
Your information is password protected, and every transaction is encrypted and securely transmitted.
Maintenance Emergency
If there is an immediate threat to life, safety, or the building, call. Do not submit a request online.
Online requests are not monitored around the clock and may not be seen for hours.
Emergencies include fire, gas odor, flooding or an active water leak, sewage backup, no heat, no water,
a total electrical outage affecting the unit, or a door or window that will not secure.
For fire, gas leak, or any medical emergency, call 911 first.
Resident questions
How do I pay rent?
Through the resident portal, by bank transfer (ACH) or card. You can schedule recurring autopay so rent goes out on the same day each month without you doing anything. Your payment history stays available in the portal.
I've never used the portal. How do I get access?
Request access using the email address on your lease, and we'll send an activation link.
How quickly are maintenance requests handled?
Non-emergency requests are reviewed the same business day they arrive and assigned to a vendor. You'll see status updates in the portal as the job progresses.
Where do I find my lease and other documents?
In the Documents section of the portal: your signed lease and addenda, any notices we've served, renewal offers, and payment receipts.
Do I need renters insurance?
Requirements vary by property, so check your lease for the specific obligation. We recommend carrying it either way, since the owner's policy covers the building, not your belongings or your liability.
How do I request a reasonable accommodation or modification?
Contact us directly. We consider every request in accordance with federal and California fair housing law, and we will not charge you for making one.
How do I give notice that I'm moving out?
Written notice is required, and the amount of notice is set by your lease and by state and local law. Send us a message before you commit to a date and we'll confirm the correct notice period and walk through the move-out process.
Something isn't covered here.
Send us a message. Please use the portal to pay rent and submit maintenance requests.
Fair Housing
Elmwood Capital Property Management complies with the federal Fair Housing Act and the California Fair Employment and Housing Act. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, familial status, disability, source of income, or any other protected characteristic.
Contact us